so I go to your site to look at what will please me, and the I see a grade that I like the vortex - rank crystale but on your site is not written that it was necessary to have another grades to be able to process the grade I want so I'm buying 2, would it be possible to refund me my tenth purchase as I own 2 his tight cool on your part, if you want other information hesitate not to contact me on discord good day / good evening (ps: I'm fr I write with a translator still sorry)

(from wolv, person wants refund because they weren't aware they needed vortex for vortex+, I'll consider this higher priority than normal because I'm not sure how to escalate it further)